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Best practice on offering and processing ‘card not present' payments

23 Apr 2020

This guidance is designed to inform retailers about best practice on offering and processing ‘card not present' payments during the Covid-19 outbreak.
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Get ready to make your claim under the Coronavirus Job Retention Scheme today!

20 Apr 2020

As of today employers can make a claim through the Job Retention Scheme if they have put their employees on temporary leave (furlough) because of the coronavirus (COVID-19) outbreak.
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Protect your business from fraud and scams!

14 Apr 2020

How fraudsters are convincing you to make urgent payments, and some practical security measures to help protect your business and keep your payment control processes robust
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COVID-19: "Find an open bike shop" website launched by ACT and BA

9 Apr 2020

The ACT and the BA together have created a tool whereby key workers and others can quickly find open bike shops.
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Future of speciality retail under challenge by big business

9 Apr 2020

The IRC, has identified that independent retail business owners personally fall through the gap in the Government's Coronavirus Business Support Programme.
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Government pressures banks to support small independent businesses

3 Apr 2020

The Business Secretary has called on high street lenders to ease access to the Coronavirus Business Interruption Loans Scheme (CBILS) for small independent retailers during the crisis.
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National Living Wage Increases and Future Targets

2 Apr 2020

The National Living Wage and National Minimum Wage rates increased yesterday, following recommendations made to the Government by the Low Pay Commission
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Local Bike Shop Day 2020 postponed following retailer vote

31 Mar 2020

As Local Bike Shop Day is a day encompassing the whole trade, the final judgement was given to the bike shops that had signup to take part. Out of all the respondents the overwhelming majority -... Read more…

IRC supports Government's challenge to business insurers

31 Mar 2020

The Treasury Select Committee led by Mel Stride MP, has challenged the Association of British Insurers (ABI) regarding the support offered to business via their members, with specific regard to... Read more…

Nearst enables you to stay in contact with your customers via Whatsapp

27 Mar 2020

ActSmart partner NearSt introduce the option to add WhatsApp chat functionality on your NearSt shop page!
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Nearst enables you to stay in contact with your customers via Whatsapp

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ActSmart partner NearSt introduce the option to add WhatsApp chat functionality on your NearSt shop page!

As more people are beginning to self-isolate many shops are having to introduce more methods to keep running their businesses running. It's a rapidly changing situation for shops and communication with your customers plays an important role.

To help make it as easy as possible for your customers to contact you, NearSt have rapidly developed the option to add WhatsApp chat functionality on your NearSt shop page. The new service is available from today, is completely free, and will allow shoppers to contact you directly via WhatsApp.

All you need is a WhatsApp Business Account to receive any messages sent through your shop page. Setting up a WhatsApp Business account is very simple (and free!), and will take you less than a minute. It gives you a very easy way to be reachable for your customers, without giving away your personal mobile phone number or mixing personal and business messages.

Just follow these simple steps:

  1. Download the WhatsApp Business app on your iPhone or Android phone.
  2. Once you open the app, you will be asked to enter a phone number. It's recommended to use your shop's landline number for that!
  3. It will try to send an SMS to that number at first, which might fail in the case of a landline, but you will then be able to request an automated phone call with the code needed to verify the number. After that's done, you'll get a chance to set your business name and some other optional details, like an address and opening hours.
  4. Once everything is set up, go into Business Settings > Short Link and copy the link WhatsApp has generated. Send that link to support@near.st, and we'll connect it up to your NearSt shop page!

If you have any questions or need any support getting set up feel free to get in touch with the team at NearSt who will be happy to help hello@near.st

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